Government Relocation

Overview   |   Military Solutions - Families First   |   Government Personnel   |   File a Claim

 

Submitting a Government Claim

  • Use a separate claim form for each shipment (Sea, Air or Vehicle).
  • Attach the following to your claim form:
    FOR YOUR VEHICLE (AUTO & MOTORCYCLE) CLAIM:
    1. Two (2) Estimates of repair – repair estimate must state the damages the vehicle sustained and what type of repair or replacement will be done.
    2. Photographs of the vehicle showing areas of damage.
    3. DOCUMENTS showing damaged/loss items were notified to the carrier during the time of delivery.
    FOR YOUR SEA (HHG) and/or AIR CLAIMS:
    1. Copies of original purchase receipts (if available).
    2. Estimates of repair if claiming over $100.00 each item. Let us know if you need assistance.
    3. Replacement estimates to damaged & missing items if over $100.00 each item.
    4. Photographs of the damaged items. (1 full view, 1 logo or brand name, damaged areas.)
    5. DOCUMENTS showing damaged/loss items were notified to the carrier during the time of delivery.
  • The completed claim form MUST BE SIGNED and DATED to enable processing.
  • Submit your completed information to:
    Atlas International
    9750 3rd Ave NE, Suite 200
    Seattle, WA 98115

    -or-

    Fax to: 206-729-0847

    -or-

    Email to:
  • You have 75 days from date of delivery to notify the carrier IN WRITING (LIST of all items claiming & description of loss/damage) or the claim will not be considered to have occurred in transit.
  • Do not discard broken items being replaced. The carrier has SALVAGE rights to all items replaced.
  • For further inquiries, please contact us at: or call 1-888-669-6031 and ask for the claims department.
International Estimate:

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